Industry
Entertainment
Region
India
Products
entertainment
Favorites Features
Return Filing
Instant Payment
The Company
Fastway group is pioneer in digital entertainment services and dominant market leader in this space. Fastway has an internet arm Netplus Broadband which is 100% subsidiary of Fastway group and Fastest growing ISP in the region providing Next-Gen Services. Fastway is the largest MSO in North India (5th largest MSO in India). It provides Digital entertainment through 400 SD+HD channels, 400 SD+HD channels, Next-Gen Services including IPTV | OTT | Voice. It has more than 8000 channel partners and distributors in India. It has over 4.5 million active customer base. The aim of the project vision is to give a digital system for the channel partner and distributor simplified solution to manage customer, service and also to enable easy collection process. Also the project vision includes simplified customer selfcare experience for management of subscription and make online payment.
The Solution
- Built Architecture, Business Process Consultation.
- IT Platform with 20+ Micro Services, cross platform Mobile App, Webapp development, middleware solution Development & Management.
- Cloud infrastructure and services selection, deployment and configuration (AWS) and management.
- Complex integration with legacy SMS system, vendor interface, payment system.
Customer Feedback
- Increased collaboration with partner & distribution.
- 40% reduction in customer incident by decentralizing IT operation and support system to Distributor.
- Reduced management cost, highly scalable solution for our distributor.
- Seamlessly works with SMS and network solution without additional IT headache.
Our Testimonials
I want to express my sincere gratitude to the Trigital team for their invaluable assistance in conceptualizing and bringing to life my passion project. The entire journey, from design to launch, was seamless and delightful. I am absolutely ecstatic about the end results. Their expertise and professionalism truly made the entire experience effortless and enjoyable.
Trigital has truly been an invaluable partner in our journey to success. Their unwavering dedication to quality and exceptional customer service sets them apart. I wholeheartedly recommend Trigital to anyone seeking a remarkable experience. Our encounter with them was nothing short of amazing – their top-notch product and outstanding customer service made the creation of our platform a seamless and satisfying process.
Trigital plays a crucial role in our digital evolution, demonstrating expertise in Property Management Platform, design finesse, and cutting-edge technology. Teaming up with New Look Vision in the US and Canada, Trigital helps establish a dominant omnichannel presence, reinforcing our status as the top Property Rental Search in America. Exceptional design and collaboration are key in managing property effectively.
Trigital's expertise propelled a 30% boost in supply chain speed, 20% waste reduction, and a remarkable 40% surge in online orders, elevating customer satisfaction. As our comprehensive IT partner, they seamlessly manage everything from development to cloud services, liberating us to focus on sustainable growth. Partnering with Trigital has been an exhilarating journey towards success.
Partnering with Trigital has revolutionized our operations by decentralizing IT operations to distributors, reducing customer incidents by 40%. This integration not only cut management costs but also seamlessly incorporates SMS and network solutions, saving us from additional IT concerns. Trigital has transformed collaboration with partners and distribution, enhancing efficiency and customer satisfaction significantly.
Partnering with Trigital transformed our operations by decentralizing IT to distributors, leading to a remarkable 40% reduction in customer incidents. Their scalable system seamlessly integrates SMS and network solutions, cutting management costs, and significantly enhancing efficiency and customer satisfaction, making our collaboration seamless and highly effective.