Frequently Asked Questions
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trigital.com
Trigital Technologies is an India-based SaaS Billing & CRM enterprise with diverse experiences, providing end-to-end E-business solutions and services to Media, Data, Voice & IOT segments
Trigital specializes in Recurring revenue management, Digital Transformation, Aggregate Platform, Data Migration, Billing, and payment processing services. Nipige and Next Generation Billing a resilient billing platform is a flagship product. Trigital has rendered services to some of the best in the recurring revenue management domains, catering to some of the best in the industry about the national and international markets. Apart from Service Providers Cloud, IOT and M2M sectors are a few of them.
We offer a comprehensive range of software development services, including but not limited to:
Custom software development
Web application development
Mobile application development (iOS and Android)
Enterprise software solutions
E-commerce development
UI/UX design
Software maintenance and support
We have expertise in various technologies and platforms, including:
Programming languages: Java, Python, JavaScript, C#, Swift, Kotlin, etc.
Frameworks: React.js, Angular, Node.js, Django, Flask, Xamarin, etc.
Databases: MySQL, PostgreSQL, MongoDB, SQLite, SQL Server, etc.
Mobile development: iOS, Android, React Native, Flutter, Xamarin, etc.
Cloud platforms: AWS, Azure, Google Cloud Platform, etc.
We follow agile methodologies for project management, ensuring transparency, flexibility, and continuous improvement throughout the development process. Our team conducts regular meetings, maintains open communication channels, and utilizes project management tools to keep our clients updated on project progress.
Yes, we offer post-launch support and maintenance services to ensure the smooth operation of your software solution. Our support team is available to address any issues, implement updates, and provide ongoing maintenance as needed.
To get started with your project, simply reach out to us through our contact page or email us at contactus@nipige.com. Our team will schedule a consultation to discuss your project requirements, goals, and timeline, and we’ll provide you with a detailed proposal and roadmap for the development process.
Trigital is hosted on data servers utilizing Amazon Web Services spread across various locations. We’ve implemented multiple measures to guarantee uninterrupted service accessibility across regions. Unless there’s a widespread outage affecting a significant region and multiple data centers, users will continue to have access to the service.
Subscription and billing represent a business model and process where customers pay regular, often recurring, fees for ongoing access to products or services. The subscription model provides customers with continuous access as long as they maintain their subscriptions.
Billing involves generating and sending invoices to customers, detailing charges and payment due dates. Subscription billing systems automate this process, managing various billing scenarios and contributing to revenue predictability and customer retention. The integration of Customer Relationship Management (CRM) helps businesses track customer interactions and enhance overall customer experiences in subscription-based models.
Choosing NGB© over building your own billing system offers lots of advantages. NGB©, as a subscription billing and CRM platform, provides a ready-made, highly flexible solution, saving you time, resources, and development costs. It eliminates the complexities of building and maintaining a billing system from scratch, ensuring rapid implementation and scalability.
NGB© is designed with industry best practices, reducing the risk of errors and ensuring compliance. With its customizable features and seamless integration capabilities, NGB© offers a robust and efficient solution, allowing you to focus on your core business activities without the intricacies of developing and managing a billing system.
Nipige is a versatile low-code/no-code platform designed for businesses of all sizes, including startups and established enterprises. It offers scalable, multi-tenancy SaaS solutions with end-to-end capabilities, employing a 100% microservices architecture. The platform is adept at addressing challenges in B2B, B2C, and B2B2C scenarios, facilitating a rapid go-to-market strategy.
Nipige’s advanced technology and pre-built services enable the creation of comprehensive solutions for complex business issues. Additionally, it supports multi-tenancy, multi-vendor, multi-lingual, and multi-currency functionalities, making it deployable in both private and public clouds with an easy tenant onboarding process.
If you desire additional features for the Customer Application, we welcome your input and suggestions. Our team is dedicated to enhancing the application based on user feedback and needs. Please feel free to reach out to us with your specific requirements, and we’ll strive to accommodate them to the best of our ability. Additionally, keep an eye on our updates and releases as we continuously work on improving the application’s functionality.
Scalability is a key consideration in our development process. We design solutions with scalability in mind, utilizing scalable architectures, cloud services, and flexible infrastructure to accommodate future growth and evolving business needs.
We develop apps for various platforms including iOS, Android, and cross-platform solutions. Our team has expertise in native app development as well as frameworks like React Native and Flutter for cross-platform development.
A no-code/low-code platform is a development environment that empowers users, even those without extensive coding expertise, to create applications with minimal manual programming. These platforms utilize visual interfaces, pre-built templates, and drag-and-drop functionalities to simplify the application development process.
No-code emphasizes no manual coding, while low-code involves minimal coding for more complex features. This approach accelerates application development, enabling quicker prototyping and deployment, making it accessible to a broader range of users within an organization.
The exact timeline for starting to use our no-code/low-code platform depends on several factors, including your specific requirements, the scale of implementation, and any customization needed.
Typically, our onboarding process is designed to be efficient, allowing you to start utilizing the platform as quickly as possible. We prioritize a smooth and swift integration, ensuring that you can benefit from our platform/product capabilities without unnecessary delays.
To get a more accurate estimate and initiate the onboarding process, please reach out to us through the provided contact information, and we’ll be happy to guide you through the next steps tailored to your specific needs.
Trigital offers the customer portal functionality, enabling customers to modify their subscriptions. This entails updating account information, credit card details, billing and shipping addresses, and making changes to the subscription itself, etc.
Trigital offers versatile deployment models to cater to specific business needs, including Software as a Service (SaaS), On-Premise, and Private Cloud solutions. This flexibility allows businesses to choose the deployment option that aligns best with their preferences, security requirements, and operational strategies.
Yes, our platform fully supports multicurrency functionality, allowing you to conduct transactions and manage subscriptions in multiple currencies. This flexibility caters to the diverse needs of your global customer base, making it easier to deal with international customers, expand into new markets, or operate in regions with different currencies.
The Data Migration facility within Nipige/NGB streamlines the transition of data from existing systems to our platforms with efficiency and accuracy. It facilitates the seamless transfer of crucial information, such as customer profiles, subscription data, and billing details. This process ensures minimal disruption to your operations during the migration, promoting a smooth transition.
Consider a payment gateway as the conduit linking end-user credit cards issued by numerous banks worldwide (such as Wells Fargo, Bank of America, etc.) with major card networks (Visa, Mastercard, American Express, Discover, etc.), and ultimately, your bank account. While it encompasses various functions such as verifications, authorizations, fraud detection, currency exchange, settlements, and more, at its core, it serves as an internet-based software component facilitating the flow of funds.
Certainly. You have the flexibility to guide customers towards subscription via various gateways simply by configuring them. You’ll establish one as the default option and retain the ability to manage the switch of gateways for specific subscriptions as needed.
The payment gateways supported by Nipige/NGB include a wide range of options to provide flexibility for our users. Some of the popular payment gateways supported include but are not limited to Stripe, Braintree, PayPal, and more.
Our platform is designed to integrate seamlessly with various payment providers, ensuring that you can choose the one that best suits your business needs and preferences. For the most up-to-date and comprehensive list of supported payment gateways, please refer to our official documentation or contact our support tea
At Trigital, we take security and confidentiality seriously. We adhere to industry best practices and implement robust security measures to protect your project data. Additionally, we sign non-disclosure agreements (NDAs) with our clients to ensure the confidentiality of sensitive information.
Credit card information is stored either in the payment gateways or in an external vault, based on your preferences and the chosen payment gateway. Trigital does not retain any card details except for the last few digits necessary for identification, alongside the token supplied by the credit card vault for recurring transactions.
Yes, our platform/product is PCI-compliant. We adhere to the Payment Card Industry Data Security Standard (PCI DSS), ensuring that our systems and processes meet the necessary security standards for handling payment card information.
Our pricing model depends on the specific requirements of your project, including its complexity, scope, and timeline. We offer flexible pricing options, including fixed-price, time and materials, and dedicated team models. Get in touch with us to discuss your project details and receive a personalized quote.
