Industry
Television
Region
India
Products
Television
DTH
Favorites Features
Return Filing
Instant Payment
The Company
NXTDIGITAL Limited (NDL) is the flagship media business of the global Hinduja Group. The media and communications company has a pan-India presence, NXTDIGITAL delivers television services through a dual delivery platform consisting of the terrestrial fibre route and the country’s only Headend-In-The-Sky (HITS) satellite platform, under the brand names INDigital and NXTDIGITAL respectively. Other than Television services, it’s subsidiary ONEOTT entertainment Limited has a strong presence in Broadband and Internet services in 40 cities. Its services under the brand “ONE Broadband” provide converged services of Video, Data and Voice to consumers by delivering high-speed internet and services across multiple cities in India. With “ONE Gigafiber”, the broadband company also provides FTTH (Fibre To The Home) services for consumers – providing speeds up to 1,000Mbps. The project is about rolling out unified end customer self care experience for various service offers, subscription, billing and payments. The solution is provided to NXTDIGITAL Distributor in multi-tenancy model to create local control of the customer engagement and collection process. A complete digital wallet solution to accelerate easy of payment and subscription management capabilities to 3.5 million customer active customer base.
The Solution
- Built Architecture, Business Process Consultation.
- IT Platform with 25+ Micro Services, cross platform Mobile App and Webapp development and Management for end customer and Distributor.
- Cloud infrastructure and services selection, deployment and configuration (AWS Cloud) and management.
- Complex integration with legacy system, vendor interface, payment system. Architecture Governance and IT security management.
- Legacy system migration to cloud native architecture.
Customer Feedback
- Increased 30% auto renewal process, Decrease cost of collection by 70%.
- One Stop IT solution provider for everything – Development and Management of application, cloud services.
- Reduced management cost, highly scalable solution for future focused offers.
- Zero IT headache
Our Testimonials
I want to express my sincere gratitude to the Trigital team for their invaluable assistance in conceptualizing and bringing to life my passion project. The entire journey, from design to launch, was seamless and delightful. I am absolutely ecstatic about the end results. Their expertise and professionalism truly made the entire experience effortless and enjoyable.
Trigital has truly been an invaluable partner in our journey to success. Their unwavering dedication to quality and exceptional customer service sets them apart. I wholeheartedly recommend Trigital to anyone seeking a remarkable experience. Our encounter with them was nothing short of amazing – their top-notch product and outstanding customer service made the creation of our platform a seamless and satisfying process.
Trigital plays a crucial role in our digital evolution, demonstrating expertise in Property Management Platform, design finesse, and cutting-edge technology. Teaming up with New Look Vision in the US and Canada, Trigital helps establish a dominant omnichannel presence, reinforcing our status as the top Property Rental Search in America. Exceptional design and collaboration are key in managing property effectively.
Trigital's expertise propelled a 30% boost in supply chain speed, 20% waste reduction, and a remarkable 40% surge in online orders, elevating customer satisfaction. As our comprehensive IT partner, they seamlessly manage everything from development to cloud services, liberating us to focus on sustainable growth. Partnering with Trigital has been an exhilarating journey towards success.
Partnering with Trigital has revolutionized our operations by decentralizing IT operations to distributors, reducing customer incidents by 40%. This integration not only cut management costs but also seamlessly incorporates SMS and network solutions, saving us from additional IT concerns. Trigital has transformed collaboration with partners and distribution, enhancing efficiency and customer satisfaction significantly.
Partnering with Trigital transformed our operations by decentralizing IT to distributors, leading to a remarkable 40% reduction in customer incidents. Their scalable system seamlessly integrates SMS and network solutions, cutting management costs, and significantly enhancing efficiency and customer satisfaction, making our collaboration seamless and highly effective.
